Consumer Complaints Disclosure 

Complaints registered with CICs during the year ended March 31, 2024

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Complaints pertaining to issues at Credit Institutions (CIs) level Complaints pertaining to issues at CIC end
Financial Year Total number of complaints received by the Credit Information Company (CIC)
A = B+D
Total Number of complaints received
(B)
Number of complaints unresolved within TAT
(C)
Total Number of complaints received
(D)
Number of complaints unresolved within TAT
(E)

Complaints registered against the CIs with CICs during the year ended March 31, 2024

Sl. No. Name of the CI
(A)
Number of records submitted by the CI during the year
(B)
Total number of complaints registered against the CI during the year
(C)
Complaints as percentage of total records submitted by the CI
(D)
[C as a % of B]
Number of complaints unresolved within TAT by the CI as on reference date
(E)
Complaints unresolved within TAT as a percentage of total complaints registered against the CI
(F)
[E as a % of C]

Complaints registered with CICs during the year ended March 31, 2023

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Complaints pertaining to issues at Credit Institutions (CIs) level Complaints pertaining to issues at CIC end
Financial Year Total number of complaints received by the Credit Information Company (CIC)
A = B+D
Total Number of complaints received
(B)
Number of complaints unresolved within TAT
(C)
Total Number of complaints received
(D)
Number of complaints unresolved within TAT
(E)

Complaints registered against the CIs with CICs during the year ended March 31, 2023

Sl. No. Name of the CI
(A)
Number of records submitted by the CI during the year
(B)
Total number of complaints registered against the CI during the year
(C)
Complaints as percentage of total records submitted by the CI
(D)
[C as a % of B]
Number of complaints unresolved within TAT by the CI as on reference date
(E)
Complaints unresolved within TAT as a percentage of total complaints registered against the CI
(F)
[E as a % of C]

Complaints registered with CICs during the year ended March 31, 2022

Download File
Complaints pertaining to issues at Credit Institutions (CIs) level Complaints pertaining to issues at CIC end
Financial Year Total number of complaints received by the Credit Information Company (CIC)
A = B+D
Total Number of complaints received
(B)
Number of complaints unresolved within TAT
(C)
Total Number of complaints received
(D)
Number of complaints unresolved within TAT
(E)

Complaints registered against the CIs with CICs during the year ended March 31, 2022

Sl. No. Name of the CI
(A)
Number of records submitted by the CI during the year
(B)
Total number of complaints registered against the CI during the year
(C)
Complaints as percentage of total records submitted by the CI
(D)
[C as a % of B]
Number of complaints unresolved within TAT by the CI as on reference date
(E)
Complaints unresolved within TAT as a percentage of total complaints registered against the CI
(F)
[E as a % of C]