Follow the below steps to raise the dispute
MODES OF FULFILLMENT
- EMAIL- ecissupport@equifax.com
- PHONE- 1800 209 3247
- FAX-
- POSTAL MAIL- Equifax Credit Information Services Pvt Ltd., 3rd floor, Building no. 9, Solitaire Corporate Park, Andheri Ghatkopar Link Road, Andheri East, Mumbai – 400093
- WALK- IN- Equifax Credit Information Services Pvt Ltd., 3rd floor, Building no. 9, Solitaire Corporate Park, Andheri Ghatkopar Link Road, Andheri East, Mumbai – 400093
INFORMATION REQUIRED
- Report Order Number in which you have found the inaccuracy
- Type of dispute (Ownership of account, Balance, status or any other fields)
- Any supporting documents, if available (e.g. NOC from the Bank)
DISPUTE CLASSIFICATION
Disputes are majorly categorized in the below listed categories:
- False Positive- All or some of the consumer tradelines are incorrectly captured in the Equifax CIR
- False Negative – All or some of the consumer tradelines are not captured in the Equifax CIR
- Member to Report – Inaccuracy in the data submitted by the Institution
TURN AROUND TIME
|
Heading
|
TAT
|
|---|---|
|
Dispute
|
30 Days
|
ESCALATION MATRIX
|
Level
|
Name
|
Contact Number
|
Email address
|
|---|---|---|---|
|
1st level
|
Support Team
|
1800 209 3247
|
|
|
2nd level
|
Yashpal Deora
|
1800 209 3247
|
|
|
2nd level
|
Swati Sawant
|
1800 209 3247
|
|
|
3rd level
|
Museb Shaikh
|
1800 209 3247
|
Compensation Framework
If you are eligible for compensation, we request you to click here and share the required information.