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Process Note

Download our Equifax App from Google Playstore or the iOS App store to obtain your FFCR.

The App is available on:

Google – Kit Kat, Lollipop, Marshmallow, Nougat
iOS - version 9.x, version 10.x

Following is the process for obtaining your FFCR using the Equifax App:

STEP 1 - Login to the Equifax App

Provide your email address to receive your temporary pin
Login using your email and temporary pin to create a 6-digit login

STEP 2 - Authenticate yourself/KYC

Provide your personal information and Aadhar card to authenticate your identity
After your information is confirmed, a one-time password will be sent to your Aadhaar registered mobile number
Enter your OTP in the Equifax App

STEP 3 – Obtaining your FFCR

Provide personal details (DOB, Address, Any one ID like PAN, Passport, Voter ID)
Login to Equifax App after 24-hours (24-hours after the successful completion of STEP 1) to authenticate your identity based on your credit history by answering the account based questionnaire
Answer three questions based on your credit history (Note: You have four attempts to authenticate yourself)
Once authenticated successfully, your password protected FFCR will be sent to your registered email address within 24-hours after the successful completion of STEP 2
Password: Our system will generate a unique password for your report, which will be sent to your mobile App. Login to Equifax app to retrieve the password to your Credit Report.

Dispute Process:

Enter your credit report number to register a dispute on the account under the dispute section (your credit report number will be displayed on the top left-hand side of your FFCR).
Select the account you have an issue with and provide the reason for your dispute.
Our Customer Service team will look into your dispute and revert back to you with the resolution on your registered email address.

Alternate Process for availing Full Free Credit Report (FFCR):

Customers who don't have smartphones or Aadhaar number can avail FFCR by emailing us the scanned copy of their Proof of Identity (PAN Card, Passport, Aadhaar, Voter ID, Driving License) and Proof of Address (Electricity Bill, Telephone/mobile bill, Credit Card Statement, Gas utility bill, Driving License, Passport) along with the Application form to our Customer Service Desk email ID - ecissupport@equifaxindia.com. The application form can be downloaded from our website - http://www.equifax.co.in/consumer/forms/credit_report/en_in

If you are facing any problem in receiving your Free Full Credit Report, please email your query to - ecissupport@equifax.com