1. How do I correct my credit report?
In case an individual finds that his credit report is not updated, he can approach the respective financial institution or credit bureau to update the credit reports. The financial institution or credit bureau should take appropriate steps to update the credit information within 30 days after being requested to do so. The credit bureau can make changes in the individual's credit information only after such changes have been authorized by the concerned financial institution.
If the latest report reflects the changes that the individual has disputed, the credit bureau will inform the individual, mentioning that the changes are made as needed. If the changes are not made as per the individual's request, then the individual will be informed to directly contact the respective financial institution for further resolution of the query. In case it is an error by the bureau, the same will be rectified at their end. In such scenarios, the individual will be asked fill up the dispute resolution form along with supporting documents. Post internal investigation, the bureau will need to inform the customer about the status of their dispute. Please also refer to the disputes and disclosure section on these FAQs.
If a dispute needs to be reported, please refer to Forms Dispute Resolution Form
2. How will I know that I have been denied credit due to my repayment history on my credit report?
Financial institutions which have denied credit to a borrower or customer on the basis of their credit information report need to intimate the customer within thirty days of making such a decision. Once the customer receives the intimation from the credit granting institution, he can ask for a copy of the credit information report which has been relied upon for the said decision. Once he has access to the credit report, he needs to check it for accuracy and in case of errors please refer to Q No. 11.
3. Some of my loans do not reflect on the credit report. Why?
This could be because either the lender from which the loan was availed is not a member of the bureau or the lender is a member however is not sharing that information about the loan with the bureau.
4. Who can access an Equifax credit report?
Equifax Members/specified users, which include leading banks and financial Institutions, can access information from our credit bureau. Membership is granted as per the CIC Act. Only those members who have provided all their data to Equifax are permitted to access credit reports. Disclosure to any other person or entity is prohibited.
In the case of individuals, only the individual can access his own credit report and usually in the application form where he is applying for credit with a lender, he would have granted permission to the lender to pull out a credit report on him.
If you are a credit granting institution within the definition of the same in the CICRA and would like to be a member, please refer to the Contact Us section of this website and we will get back to you.
Individuals can also request access to their Credit Reports directly from Equifax. Please refer to the Forms Credit Report Request for the process of access.
5. How do I contact Equifax ?
Contact us
6. What is the duration for which records are displayed by bureaus?
All repayment, identification and address information gets updated on a credit bureau and gets maintained for a period of 36 to 48 months.